In 2007, we set clear goals to reinvigorate our existing programs, policies and
procedures, and to
- increase support for our suppliers to achieve compliance with our supply-chain
standards;
- review and refresh Avon policies and identify vulnerabilities and gaps in
existing policies upon which we can improve; and
- strengthen our program to assure compliance with local and national regulations
regarding restrictive substances.
Also in 2007, we redefined our process for introducing non-beauty products
produced by third-party manufacturers into the Avon supply chain. The new, more
robust process entails a rigorous review of applicable safety standards. See the
Product Responsibility section for more information.
In early 2008, we made two key changes pertaining specifically to our non-beauty
product lines. First, we established global oversight of premarket approval and
quality-control requirements for all non-beauty products. This move will help us
to promote greater consistency and integration of our supply-chain management
practices. Second, we introduced a new product testing and inspection protocol
for all non-beauty items. The improved protocol features enhanced record keeping
and greater utilization of external industry experts.